Client Service Manager

Client Service Manager
Company:

Firstrand


Client Service Manager

Details of the offer

About us, purpose, experience and qualifications about us Helpful Effective Ethical Innovative Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank actively supports the recruitment and advancement of individuals with disabilities. We recommend that candidates be encouraged to declare their disability and consult the Bank should they require reasonable accommodation.
purpose
To lead a team within the client service environment as well as implementing the client service strategy and ensuring that the team operates within the specified parameters and exceptional service levels are maintained.
experience and qualifications
Degree or Diploma
5-10 Years related experience

additional requirements
Banking Management experience is required Lending Experience
responsibilities
Achieve net profit growth for business
Drive significant growth and profitability in the context of cost management
Manage costs / expenses within approved budget to achieve cost efficiencies
Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
Manage existing clients and grow portfolio through making contact and generating leads
Resolve all customer queries efficiently, and within agreed timelines.
Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
Maximise cross sell opportunities and strengthen client relationships
Prepare business communication that is of a professional standard
Provide sales support efficiencies and services in order to ensure retention of clients
Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
Comply with governance in terms of legislative and audit requirements
Enter all Qualified leads into the sales pipeline and maintain on a daily basis
Develop Strategies to improve operational and cost efficiencies by tracking, controlling and influencing Sales and Service activities with the specific aim to increase sales and Service efficiencies of the team
Develop materials and documentation including minimum standards, templates, guidelines, FAQ’s and processes
Develop a deep understanding of the technical trends, market, competition and trends in the market. Research and identify new entrants in the relevant industries (mobile, payments, finance etc). Assess opportunities and threats from these entrants
Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
Manage own development to increase own competencies
Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies


Source: Jobs4It


Area:

  • Sales / Trade Representative - Sales

Requirements