Press Tab to Move to Skip to Content LinkClient Implementation Manager, Global ImplementationGlobal Implementation is responsible for the delivery of the Bank's Transaction Banking (TB) product and services to the clients within the agreed contractual service agreements, ensuring that all digital integrations are as seamless as possible.
The team serves as the key point of contact for supporting and onboarding clients, providing project management support (i.e., ensuring smooth project flow, capturing issues and risks, maintaining action plans with follow-ups, and delivering timely solutions to meet client expectations) and account management support (i.e., understanding clients' business strategy and needs) to support the implementation of TB products.The Implementation Manager is responsible for ensuring the end-to-end delivery of the TB solution.Key ResponsibilitiesSupports the Global Implementation Strategy and actively participates in identifying opportunities to uplift and/or re-establish the profile/identity of the Global Implementations team.Business:Operates in a continuous improvement model and identifies opportunities to improve processes and systems.Identifies cross-sell opportunities.Operates productively and efficiently to ensure faster turnaround times for revenue realization.Participates in Post Implementation Surveys and executes against the framework to obtain testimonials from clients.Effectively participates and contributes towards the tactical global implementation strategy.Shares client testimonials and constructive client feedback with team lead/delegate.Processes:Implements Transaction Banking's Cash & Trade product suite at a Global/Regional level.Works closely with internal partners across Global Implementation, Technical Integration, and Product Management.Utilizes Project Management tools following Implementation discipline and methodology.Runs end-to-end client training, including preparation of materials and coordination of logistics.Effectively participates and contributes towards tactical solutions.Manages implementation for key client deals.Participates in Governance calls with internal stakeholders to ensure positive outcomes (deal closures, drops, next action items, etc.
).Drives post-implementation activities, including:Post Implementation Surveys/client testimonials.Sharing constructive client feedback with Regional/Country Implementation Head and/or Senior/Global Implementation Manager.Collaborating on RFP/RFI responses for the implementation component as part of the Deal team.Participating in solution design discussions with Sales, Product Management, Product Development, Channel Management, Technology, and Operations teams.Performing a review of the deal handover, validating requirements, deal size, and expected revenue.Assisting with client relationship development to ensure products and services remain aligned to client needs.Providing technical feedback as required to Product Owners and/or distribution teams for continuous iteration of product development.Managing the end-to-end implementation cycle.Ensuring seamless transition of implemented products and services to service teams for business-as-usual client servicing.Complies with data management framework for Implementation Project Management system.Adheres to all local regulatory, legal, and compliance requirements.Adheres to all bank policies and standards.Governance:Properly executes implementation governance controls.SkillsApplication Programming Interfaces (API)Client Experience, Behaviours and PreferencesOperational RiskChange/Project ManagementSystem and Technology IntegrationCommunication & Presentation SkillsStakeholder ManagementStrategic ThinkingQualifications and ExperienceBanking and finance industry experience or similar industry.Experience in Client Implementation with a strong delivery focus.Knowledge of API, system and technology integrations, and Transaction Banking products is a plus.Problem-solver with excellent attention to detail.Excellent written and verbal communication skills, including presentation skills.PMP certification/Prince 2 or equivalent Project Management Certification is a plus.About Standard CharteredWe're an international bank, nimble enough to act, big enough for impact.
For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other.
We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before.
If you're looking for a career with purpose and want to work for a bank making a difference, we want to hear from you.
You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good, is achieved by how we each live our valued behaviours.
When you work with us, you'll see how we value difference and advocate inclusion.Together we:Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.What we offerIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial, and social wellbeing.Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum), and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.Flexible working options based around home and office locations, with flexible working patterns.Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders, and all sorts of self-help toolkits.A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.Being part of an inclusive and values-driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies - everyone feels respected and can realise their full potential.
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