Job description: To provide administrative assistance and support on personal & commercial claims business. Responsibilities: • Liaising and providing feedback to clients of claim progress • Handling client queries • Claims Management: the daily claims process from capturing received claims to processing and closing claim.
• Validating the claims (consultant must first check if the claim falls within the policy parameters) • Registering claims • Collecting additional information from client in respect of the claims • Recording details and information on relevant systems • Building and maintaining good working relationships with clients and internal stakeholders • Bridging the gap between the office and insurance companies • Maintaining a good working relationship with insurers • Reporting • Good underwriting knowledge and understanding • Understanding policy wording and various products Minimum Requirements: • Grade 12/Matric • NQF Level 4 – Full qualification (short-term insurance) as set by regulation • Regulatory examination (Representatives) RE5 successfully completed • A minimum of 2-3 years´ claims experience • Fully computer literate (Microsoft Office 365: Word, Excel and Outlook) Competencies: • Good verbal and written communication skills • Good administration skills • Planning and organising skills • Time management skills • Resilient with a good level of stress tolerance • Highly client focused with good interpersonal skills Additional information:Employment type: Full-time
