Description: Marsh McLennan is seeking candidates, based in Durban or surrounding KWZ area, for the following position:Claims Client Carrier Relationship OfficerWhat can you expect?Exposure to a large number of Marsh small to medium size clients and their specific insurance products and claimsExposure to some of the largest insurers in South AfricaFast paced work environmentWell-structured and paperless claims servicesProviding essential claims services to ensure client business successWhat is in it for you?Solid platform to grow and build your technical skills and expertise in insurance.Ability to enhance your skills via various on the job training and internal online resources.Being part of a global organizationAll benefits as per the location HR policy will be applicableWe will count you on to.Review and understand incoming documentation seeking guidance or advice where necessaryIdentify all potential policies and coverages, seek validation where necessary, and advice where uncertain or clarification requiredCommunicate with clients, colleagues, third parties or insurers for status updates, information requests, instructions or query resolutionProvide support for procedural guidance to clients and facilitate information requests between colleagues ,insurers and clientsCommunicate with colleagues, clients or beneficiaries to provide status updates, and follow-up with insurers on escalationsGenerate claims reports from internal system as required, validate, supplement and distribute as necessaryAdhere to compliance / regulatory requirements, or Marsh's Professional standards to maintain quality & avoid potential E&O situationsBuild and maintain effective relationships with clients, colleagues, third parties and insurersEffectively communicate with clients, colleagues, third parties or insurers as appropriate at all timesProactively handle tasks and activities to ensure adherence to local or client service standards, or KPI'sManage and prioritize workloads to meet deadlines, service standards or deliverables, escalate or seek assistance where necessaryManage overall adherence to Marsh PoliciesManage outstanding run off claims per the professional standardsWhat you need to have?Insurance and claims handling knowledgeClear and concise oral and written communication skills in English.Strong numerical skillsExcellent organization skills – able to prioritize work and meet deadlinesExcellent interpersonal skills – able to work within a teamBe comfortable and have experience working with technologyProficient in Microsoft Office tools – Outlook, Word and ExcelAbility to work under pressureStrong time management skillsAbility to problem solvePrevious insurance studies will be advantageousWhat makes you stand out?Work experience in Insurance with, 2+ years of previous insurance claims preferably commercial claimsAbility to deal with work pressures and client demandsDemonstrate a high passion for client service and satisfactionDemonstrate a drive for personal development and growthClear work history of high performance and adherence to Marsh Standards and performance goalsGood work ethic and a team playerStrong verbal & written communication skills
