Our client based in Cape Town, Waterfront, is seeking to employ a Centre Manager.The Centre Manager (CM) will be responsible for the success of our clients' Branch through his/her expertise in running a profitable business, retaining clients and exceeding client expectations.The responsibilities will include, however is not limited to:Be the first point of contact for all clients when there is a complaint/query or a question on a daily basis, providing a friendly and solution based serviceCreate an excellent first impression and a welcome feeling for any client or visitor, irrespective of where in the building the CM "bumps" into this personTakes pride in the appearance of the centre and ensure all areas are of a high standard (cleanliness/maintenance):Reception areaCafé / CanteenBusiness loungeParking areaGarden (Where applicable)Is responsible for client retention in the centre byMeet with existing clients regarding possible expansionsUp sell existing clients that don't have certain products e.g : Parking, Beverage fee, Making use of centre printer, Stationery orders through the centre team, IT SupportEnsure that all client complaints/queries are handled until they are 100% resolvedEnsure entry of these issues onto weekly documentsResponsible for the preparation of offices before new clients move in:Setting up IT and TelephonesSetting up the office according to the clients specificationEnsure furniture is presentable and that there is nothing missingEnsure the "Snag list" is completed before client moves inEnsure access tags, remote controls is all in order for client on arrivalOn arrival give clients the procedure to purchase WIFI vouchersIssue WIFI codes where neededPurchase OrdersEnsure that the correct procedure is followed for any purchasesEnsure purchase orders are completed correctly for purchasesEnsure purchase orders are receipted correctly and in time for paymentDaily Cash UpDaily salesStock Take DocumentResponsible for Canteen Float Cash on handCM is responsible for the running of the canteenEnsure the boardrooms are ready for client use, if there are special requirements e.g: Video/Telephone Conferencing (test prior to meeting)Lunch requirements (arrange for order to be taken at tea break)Beverage requirementsFlip chart, pensMust ensure that everything is in order before the client uses the boardroom. Provides admin support including but not limited to: (Along with receptionist)Organising courier servicesOrdering office suppliesPreparing and booking meeting roomsOther administration/secretarial dutiesReceptionist ensures attendance register is completed daily and gives to CM.CM to do a monthly audit of the attendance register for permanent & casual staff, complete the excel wage spreadsheet with a summary of leave taken, monies owed or reimbursements due and supporting scanned documents sent to the SFEmailing monthly rent roll list to accountsEnsure cleaning staff daily schedules are always up to date and adhered toRelieve receptionist during lunch/leave or sick leaveIn the event that the Sales Executive (SE) is off ill, the CM must step in and assist with newResponsible for mentoring and training of all existing and new staff within their teamResponsible for conducting performance appraisals with his/her direct teamManage the overall performance of his/her team to ensure they are meeting and exceeding expectations and company standardsTogether with Human Resources, address any staff issues/concerns directly with the staff member
