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CENTRAL RESERVATIONS CONSULTANT - MTUNZINI - R9000 + Comm
Date Job Posted: 26-Aug-2020Location: Mtunzini
CENTRAL RESERVATIONS CONSULTANT - MTUNZINI - R9000 + Comm
**MUST HAVE A BASIC COMMAND OF ZULU**
We are currently looking for a Central Reservations Consultant to manage the reservations for 2 Lodges.
The reservation manager’s responsibilities include but are not limited to:
Managing all reservations – both via email and online reservation platforms
Keeping online reservations platforms up to date
Managing group reservations and itineraries
Communicating directly with the lodges on all reservation details
Maintaining the income schedule for the selective properties
To be fully familiar with the short and long term availability of the lodges
To be available out of office hours to handle emergencies or lodge logistics
To ensure that all telephone enquiries are handled politely and professionally and that telephone etiquette and voice tone are appropriate
Ensuring all written reservation enquiries are professionally responded to within 24 hours
Process reservations and prepare proforma invoices and confirmation of payments.
Ensure all deposits/payments are requested timeously.
Ensure all details for the following two weeks arrivals are up to date, i.e. ETA, special dietary requirements, contact numbers
Process cancellations
Assist and work closely with Marketing Manager with any information/reports she may need
Assist and work closely with Lodge Manageress with any information/reports she may need from the Reservationist.
To generate and compile reports and information for managers or directors from the database/system as instructed
Negotiating with guests to achieve revenue potential while keeping guests happy.
Be aware of and maintain relationships with regular guests and tour operators to encourage repeat business.
Ensuring that the database is maintained with accurate records for clients, agencies and companies
Ensuring that tour operator spreadsheet is maintained with accurate STO rates for tour operators
Cross selling of other properties within the collective and actively pursuing new connections and leads
Create itineraries around the Collective Members and inspire guests to travel further and longer with the Group
Essential Skills
Excellent written and spoken English
Attention to detail
Excellent organization and time management
Basic IT proficiency (excel, word, various online booking platforms such as booking.com)
Good inter-personal skills
Well-presented and professional
Experience in reservations and hospitality
Useful Skills
Prior experience with Reservation Systems
Basic command of Zulu
Experience in sales and marketing
Please send updated CV together with a recent, professional head and shoulders photograph
**PLEASE DO NOT APPLY IF YOU DO NOT HAVE THE REQUIRED EXPERIENCE**
WHILST WE DO OUR BEST TO REPLY TO EACH APPLICATION, NON-COMPLIANCE WITH THE ABOVE REQUIREMENTS MAY BE CAUSE FOR OUR NON-RESPONSE
Job ID 277692 Job Title CENTRAL RESERVATIONS CONSULTANT - MTUNZINI - R9000 + Comm Employer Type Employer Type ->Game Lodges Job Type Job Classification ->Reservations Manager FT/PT Job Type ->Full-time Province Location ->Kwazulu-Natal Town/City Mtunzini Salary Type Monthly Salary R9000 plus comm Start Date ASAP
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