Call Centre Team Leaders

Call Centre Team Leaders


Call Centre Team Leaders

Details of the offer

Duties and Responsibilities Logs and tracks all enquiries and complaints on the system first line of support. Handles all general and specific telephonic contact. Assist walkin clients Conducts preliminary investigations. Liaises with relevant parties to resolve complaints. Provides customer services to members, establishments, service providers and parties via telephonic and other customer contact methods. Supervise the temporary staff Compile and submit attendance register and time sheet Assist Designated Agent with admin work Ensures service levels and performance is maintained in terms of the national Mission, Vision and Statement. Knowledge Experience Skills Abilities Ability to withstand pressure and provide the clientscustomers with above average services Must at all times be diplomatic and assertive with customersclients Ability to overcome obstacles, make informed decisions and resolve customer problems Ability to work independently and use initiative along with problem solving abilities Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved Must be a good team player and achieve objectives as set out by supervisor Must be meticulous in carrying out tasksinstructions etc. Must have interpersonal and telephone etiquette skills Qualifications Matric Grade 12 Above average verbal communication and listening skills Customer service orientated behavior towards callers, service providers, Query resolution skills Customer orientated behavior Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results

Source: Sercanto_Ppc


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