Call Centre Team Leader: Debt Collections

Minimum RequirementsCandidates must have 35 years experience in a similar team leader or supervisory role within a call centre or collections environment.Matric / Grade 12 (compulsory)Clear criminal and credit recordProficiency in English (additional languages beneficial)Willingness to work shifts, including weekends and public holidays if neededBasic computer literacy, including MS Office and emailExperience & ResponsibilitiesCandidates must have 35 years experience in a similar team leader or supervisory role within a call centre or collections environment, with proven competence in:Creating and launching call, SMS, and email campaignsAnalysing book performance and developing collections strategies.Ensuring adherence to and regular review of strategies in line with operational/client requirements.Initiating actions and campaigns to optimise collections and reduce exposure on the departments book.Attending client meetings, providing stats and reportsResolving queries and managing staff performance, including coaching and training.Conducting quality checks on calls and admin output.Supporting ad hoc managerial duties as required.Skills & CompetenciesStrong administrative and organisational skills.Resilience under pressure and ability to handle challenging interactions with clients/debtors.Analytical thinking and a proactive approach to problem-solving.Effective interpersonal and leadership skills.