Call Centre/Operations Manager (Jb158)

Call Centre/Operations Manager (JB158) Benoni R50 000 depending on experience and qualifications Job Summary Manage and maintain the operational efficiency and effectiveness of the overall operations and support functions of the medical division of the company Required Qualifications Matric NQF 7 with Business Management Minimum 5 years experience in a management capacity and experience in managing a team in excess of 50 people Experience in the insurance sector/Financial Services industry/Life Assurance industry or in a medical/clinical environment Experience in dynamic, high volume operations environment Experience in work flow processes Experience in design of performance management standards for own areas of responsibility Experience in managing projects to completion High level of Computer Literacy (MS Office) Key Performance Areas/Key Responsible Areas Maintain Divisional Business Performance Oversee Divisional Personnel Processes Perform ad hoc Administrative Duties Maintain Legal and Legislative Compliance Maintain Strict Stock and Drugs Controls over division and Branch Reporting to Operations Director Please email cv to ********** and quote JB158 in the subject line