Call Centre Agents

Call Centre Agents


Call Centre Agents

Details of the offer

Great opportunity to join a dynamic and fast growing team for an Inbound Call Centre Agent. Key Results Areas Include Represent the customer to the rest of the business, Customer Advocate Demonstrate excellent product and system knowledge Handle client queries regarding existing policies and other enquiries Assisting clients with queries Solving complaints Updating clients information Experience Competencies Good reading abilities as some roles require scripted questions Flexible and adaptable to working hours Shifts Persuasive negotiation skills Intermediate computer skills Excellent communication both oral and written Applying customer servicecare principles to all calls Working with People Ability to learn and grasp information Minimum 6 months previous call center experience Preferred Excellent listening skills Customer service Results orientated A team player Proactive and selfmotivated Resilient, determined and resourceful Qualification Matric Grade 11 Call Center certificate advantage

Source: Sercanto_Ppc


  • Call Center - Customer Support / Customer Service Representative