Call Centre Administrator

Call Centre Administrator
Company:

Namstaffing


Call Centre Administrator

Details of the offer

The purpose of the job is to ensure that all customer orders are captured and queries dealt with timeously.

The Call Centre administrator forms an integral part of the Supply Chain environment and liaise closely with the

Transport Administrators, Sales team and Debtors department.

Responsibilities/Outputs:

Daily responsibilities (operational) Bags

Administration of all new and current orders

Administration of all order mailboxes

Administration of all order capturing in accordance with order capturing procedure

Administration of all Call Centre daily recons

Administration of all confirmations to customers

Administration of credit blocks and updating of relevant communication

Administration of order issues and updating of relevant communication

Daily filing of all orders received in accordance with call centre filing procedure

Administration of all phone calls and compliance with Mitel procedure

Hourly feedback on outstanding orders not captured

Qualifications:

Matric with 2-3 years relevant experience

Minimum 2 years’ experience in a Call Centre environment

Experience:

Must have experience in ERP systems (preferable SAP)

Computer literate especially MS Office and proficiency in excel

Administrative skills required

Excellent verbal, written and planning skills essential

Must be able to work accurately in a pressurized environment

Display ability to work with large volumes of detail oriented tasks

Requirements

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