Business Operations Support

Business Operations Support

Capcircle Management Consultants

Business Operations Support

Details of the offer


Support, monitor and report on business operations identified areas to ensure underlying systems deficiencies and processes are addressed.
• Support daily operations of the vetting process to ensure expected turnaround times or SLAs are being met.
• Address billing rejections to ensure that customers are billed correctly and on time.
• Ensure that installed, migrated and deleted orders are progressing correctly according to the process on the system.
• Assess cancellation orders for approval or rejection in order to make sure the terms and conditions and policies are adhered to.
• Work with order support and technology delivery team to make sure the root-cause of the system issues are being resolved.
• Monitor the reports to identify issues on identified areas.
• Document system user guidelines relating to the use and support of the systems on identified areas where users lack understanding.
• Motivated individual who is passionate about technology and customer experience
• Excellent communication skills (both written and verbal)
• Analytical thinking
• Proven experience working in an operational environment
• Proficient with Microsoft Excel, Power Point, Visio and Word
• Team player, ability to work in a team environment
• Deciding and initiating action
• Ability to plan and organise daily work
• Ability to follow instructions and procedure

• 3 years Degree/Diploma - in Engineering or IT Studies - required

Source: Careers24


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