5+ years of experience in change management, with a focus on Salesforce migrations Experience with change management methodologies NGO / Nonprofit experience Fluent spoken and written English. Other working languages of the confederation will be valued, in particular, French and/or Spanish. Flexibility to work non-standard hours will be required to engage with and support stakeholders across multiple time zonesFacilitate executive alignment workshops to clarify business transformation vision and scope, case for change and governance model. Identify impacted audiences for the Company's Partnership Platform (OPP) by completing stakeholder analysis, impact, and readiness assessments, defining personas, areas of resistance, motivators, etc. Conduct employee focus group sessions, employees surveys, and interviews to obtain input for change management planning. Partner with business owners to define adoption and success metrics. Use data and metrics to gain feedback and pivot as needed. Deliver a cultural change management plan and an adoption roadmap (inclusive of communication, training, and sustainability plans). Work with the Communications Lead, and programme and project team members to execute plans consistent with the Company's change strategy, approach, and branding. Support the business with impact assessments for proposed changes. Create business readiness success criteria to measure the readiness of the business to accept the change. Work with Programme Manager to ensure that a broad base of activities related to the change management plans are tracked and updated via project plans and meeting recaps (including identifying and mitigating risks associated with the change initiatives). Develop support networks, roles and responsibilities and timeline to support organization change activities. Deliver Change Champion sessions. Relationship building Vision Setting Enabling Organizational Change Management / Business Readiness Experience. Knowledge and experience applying varied change management principles, methodologies, and tools. Strong understanding of Salesforce products and services, in how they connect to offer a comprehensive solution to our prospects and current end users. Strong background in programme and project management. Strong Executive presence, excellent communication, and negotiation skills. Ability to adapt communication style and content to necessary audiences ranging from executive leadership to cross functional working groups and end users. Exceptional problem-solving skills: demonstrated ability to bring structure to complex problems and develop solutions. Influential and ability to shift people's mindsets and behaviors across the organization to help achieve stakeholder's business transformation vision. Flexibility in shifting direction quickly when priorities change; excellent multi-tasking skills. Ability to deal with ambiguity effectively and possess strategies for continuity of work in absence of all the details. Passionate about people and making a difference. The Business Change Lead is a strategic role, focused on driving the end-to-end Business Change Management of the Company's Partnership Platform (OPP) based on the AmpImpact/Salesforce solution. This role plays a key part in influencing behaviours and mentalities to drive the Platforms end user adoption and achieve desired business outcomes. The post-holder will develop holistic business change management strategies to overcome adoption hurdles, minimize resistance and ensure impacted audiences are ready and enabled. By acting as a trusted partner, the Business Change Lead will advise the OPP Programme team members on strategies and approaches for getting the business from the "as is" state to the desired future adoption state. Facilitate executive alignment workshops to clarify business transformation vision and scope, case for change and governance model. Identify impacted audiences for the Company's Partnership Platform (OPP) by completing stakeholder analysis, impact, and readiness assessments, defining personas, areas of resistance, motivators, etc. Conduct employee focus group sessions, employees surveys, and interviews to obtain input for change management planning. Partner with business owners to define adoption and success metrics. Use data and metrics to gain feedback and pivot as needed. Deliver a cultural change management plan and an adoption roadmap (inclusive of communication, training, and sustainability plans). Work with the Communications Lead, and programme and project team members to execute plans consistent with the Company's change strategy, approach, and branding. Support the business with impact assessments for proposed changes. Create business readiness success criteria to measure the readiness of the business to accept the change. Work with Programme Manager to ensure that a broad base of activities related to the change management plans are tracked and updated via project plans and meeting recaps (including identifying and mitigating risks associated with the change initiatives). Develop support networks, roles and responsibilities and timeline to support organization change activities. Deliver Change Champion sessions
