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Analyse, document and update business requirements for product processes, procedures and systems.
experience and qualifications
3 Year industry Related Degree.
There are no additional requirements associated with this vacancy.
Assessing, Analyzing, Optimising end-to end business processes that are signed off by the business
Documenting business process requirements through research, interviews or facilitation sessions.
Assessing current business processes, procedures and business rules.
In conjunction with business partners, designing new and existing business processes. (Process mapping – As-Is and To-Be)
Ensuring that process maps are according to design principles and methodology
Communications to key stakeholders and the required stakeholder sign off has been obtained.
Providing information which contributes to building training manuals/material
Interacting and maintaining good relationships with business stakeholders (business users, change management resources, developers, testing and training teams)
Providing guidance and support to team members
Perform a quality assurance role with colleagues
Escalating issues so that delivery timeframes are not compromised
Ensure that process changes are measured so that unit cost calculations and turnaround times are accurate (Time standards calculated)
Continuously identify opportunities to improve the process
Provide content in order to get the operating procedures updated.(Golden Rules)
Updating standard Operating Procedures with requisite changes