Branch Manager

Branch Manager
Company:

Black Rand Holdings


Branch Manager

Details of the offer

Position Reports To: Head: Sales Direct Reports: Sales Consultants, Field Sales Agents - Administrative staffOVERVIEW:Accountable for day-to-day operations of the branch, managerial administrative functions. Maintains communication between staff the management. Manages the branch operation to ensure that it functions effectively efficiently to maximise profitability while maintaining the highest level of service.Essential Functions:?Maintains communication between the branch management by preparing daily, weekly month-end reports regarding operations and productivity.?Management of HR policies and staff performance.?Interact with Learning and Development team to make sure of effective training of sales staff?Manage all branch administrative tasks; such as HR (labour matters, remunerations benefits, incentives, training development of staff),?Operational management of compliance, quality management/assurance, and financial management ?Maintains control over audit procedures to ensure compliance with controls. ?Assists in ensuring that the branch is in compliance with Financial and Insurance laws regulations set forth by the National Credit Regulations Act, FSB Administration and other regulatory agencies.?Provides training coaching to staff with regards to operations and policies.?Schedules, supervises motivates branch staff to maintain optimal customer service satisfaction levels.Skills?Excellent verbal and written communication skills.?Strong organizational skills.?Must possess leadership and supervisory skills?Strong sales skills with confidence to seek new business?The ability to maximise the performance of the branch?Conflict resolution and negotiation?Demonstrated service excellence orientationAbilities?Ability to motivate staff.?Ability to handle confidential/sensitive information in a professional manner.?Ability to manage multi-functional tasks.Working Environment?Must be able to travel to branch locations.?Must be able to travel for business related matters.?As required by the geographical requirements of the location assignment.Relevant tertiary qualification and Experience?Diploma or Degree in Business Administration or relevant ?Marketing or Sales Management qualification would be advantageous?2-3 years, proven successful experience at supervisory level preferably in an insurance or financial service or related industry?Experience in sales management industry?Proven business knowledge to successfully operate a profitable services branch of operation?Valid drivers license


Source: Adzuna_Ppc


Area:

  • Call Center - Customer Support / Customer Service Manager

Requirements