Branch External Sales And Service Advisor Obr

Branch External Sales and Service Advisor OBR
Apply locations: WorcesterType: Full time
Posted on: Posted Yesterday
Application deadline: June 12, 2025 (4 days left to apply)
Job Requisition ID: R35062
Job DescriptionTo provide a positive customer experience by being helpful and sensitive to customer needs and aspirations.
Offering value-adding solutions within a dynamic environment, whilst adhering to policy and process.
Execute work in accordance with organisational values and ethics.Comply with governance and compliance standards; escalate issues for investigation and resolution.
Identify and escalate risks as part of daily work.Produce high-quality work by following standards and procedures, ensuring compliance and governance.Maintain operational efficiencies through enhanced processes and procedures.Deliver accurate work to ensure consistent results.Use knowledge and experience to develop solutions that improve service delivery and quality.Adhere to quality standards, turnaround times, and company policies.Complete administration, reporting, and information updates accurately and timely.Achieve sales targets aligned with performance scorecards; manage pipeline and sales quality to maintain acceptable costs.Identify opportunities to increase sales revenue, grow the client base, and contain costs.Retain or sign unbanked customers to improve profitability.Maximize sales by promoting packaged financial solutions.Maintain knowledge of all approved products, application procedures, and timelines to meet sales targets.Leverage cross-selling opportunities.Promote digital and self-service options to clients.Contribute to teamwork and inclusivity.Use resources responsibly to achieve cost efficiencies.Meet financial targets and uphold service levels.Build and maintain stakeholder relationships.Provide customer service adhering to quality standards.Job DetailsNote: Applications will not be accepted after 12/06/25.
Please submit your application before the deadline.
All appointments will align with FirstRand Group's Employment Equity plan.
The Bank supports the recruitment of individuals with disabilities.
Disclosure of disability information is voluntary and confidential unless legally required.
Introduce YourselfIntroduce yourself to our recruiters.
We will contact you if a suitable role arises.
For queries, please log via MyQ.
About UsFNB serves retail and commercial customers with a range of financial and insurance products, innovative solutions, and a digital platform.
Recognized globally, FNB has received multiple awards, including the Strongest Banking Brand in the World (Brand Finance Banking 500 2023).
Join us to build a rewarding career and make a meaningful impact.

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