Branch External Sales And Service Advisor Obr

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Branch External Sales and Service Advisor OBRApply at locations Pretoria | Full time | Posted 2 Days Ago | End Date: July 31, 2025 (27 days left to apply) | Job Requisition ID: R34827
Job DescriptionTo provide a positive customer experience by being helpful, understanding customer needs, and offering product solutions.
This includes directing customers to the appropriate channels (eChannels and Self Service) while adhering to policies and processes.
Engage with customers by embodying our brand promise: "how can we help you?"Communicate clearly and helpfully, providing suitable solutions and products based on customer needsConduct all interactions ethicallyFollow the Treating Customer Fairly (TCF) principlesIdentify opportunities to cross-sell products aligned with customer needsMaximize channel optimization to meet customer needsSupport cost containment and reduction initiativesEncourage customers to use digital and self-service channelsEnsure compliance with business procedures and understand associated risksFulfilling transactions above the benchmark and delivering exceptional customer serviceJob DetailsPlease note that applications will not be accepted after the closing date.
Submit your application before July 31, 2025. All appointments will adhere to FirstRand Group's Employment Equity plan.
The bank supports the recruitment and advancement of individuals with disabilities.
Candidates may voluntarily disclose disability information, which will be kept confidential unless required by law.
Similar JobsExternal Sales and Service Advisor OBR - Pretoria | Closes July 9, 2025Private External Sales and Service Advisor Lead (TALENT POOL) - Pretoria | Closes August 1, 2025Introduce YourselfIntroduce yourself to our recruiters.
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About UsFNB serves retail and commercial customers with a range of banking, insurance, savings, and investment products.
It offers innovative digital solutions, including a top-rated app and the eBucks rewards system.
Recognized as the Strongest Banking Brand in the World (2023), FNB offers diverse opportunities for a rewarding career dedicated to making a positive impact.

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