Branch Delivery Sales And Service Team Leader

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Branch Delivery Sales and Service Team LeaderApply locations Boksburg | Time type: Full time | Posted on: Posted 2 Days Ago | End Date: June 11, 2025 (3 days left to apply) | Job requisition id: R34963
Job DescriptionTo manage and support the sales and service team, ensuring targets are met while adhering to compliance processes and procedures, and providing exceptional customer service.
Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work.Drive sales across product and campaign initiatives to exceed set targets.Deliver customer experience excellence aligned with organisational values and service standards.Build professional long-term relationships with customers based on trust to enhance the brand.Collect and analyze customer feedback to understand needs and deliver quality service.Deliver service exceeding customer expectations through proactive, innovative, and appropriate solutions.Provide relevant product and service information to customers.Ensure understanding of customer needs to deliver quality service.Align customer service solutions with operational plans, organisational values, and standards.Communicate implementation plans and secure buy-in from customers.Maintain accurate product knowledge and advise customers accordingly.Resolve customer queries and complaints promptly, taking ownership of issues.Analyze feedback to improve customer service and propose enhancements.Build relationships that manage expectations, share knowledge, and create buy-in.Engage in cross-functional relationships for support and collaboration.Understand customer requirements, drive value optimization, and advise on product integration and wealth management.Manage the growth of active customer accounts.Ensure compliance with statutory, legislative, policy, and governance requirements.Implement relevant policies and review compliance through audits and updates.Understand risks and risk management strategies.Develop and implement governance and compliance procedures, identifying risks.Educate team members and suggest improvements.Participate in risk forums as needed.Provide business intelligence and trend analysis to support decision-making.Report on service delivery and customer targets regularly.Review work progress and identify opportunities for improvement.Identify development needs and create personal development plans for self and employees.Provide coaching and guidance on the job.Contribute to a culture of shared information and continuous improvement.Build collaborative relationships with peers and stakeholders to achieve productivity.Participate in communities of practice and knowledge sharing.Manage team performance, including goal setting, coaching, and feedback.Manage HR processes such as performance moderation, disciplinary actions, recognition, and retention.Participate in talent management and ensure employment equity in recruitment and movements.Set and motivate team goals, ensuring skills transfer and conflict resolution.Job DetailsNote: Applications will not be accepted after June 11, 2025.
Please submit your application before the deadline. All appointments will align with FirstRand Group's Employment Equity plan.
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About UsFNB serves retail and commercial customers with a range of banking, insurance, investment, and digital solutions.
Recognized globally, FNB has won multiple awards, including the Strongest Banking Brand in the World in 2023.
We offer opportunities for a rewarding career, especially if you aim to make a meaningful impact in people's lives.

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