Branch Delivery Sales And Service Team Leader

Branch Delivery Sales and Service Team Leader page is loadedBranch Delivery Sales and Service Team LeaderApply locations Randburg | Full time | Posted Yesterday | End Date: May 13, 2025 (4 days left to apply) | Job Requisition ID: R32195Job DescriptionTo manage and support the sales and service team, ensuring target achievement, compliance with processes, and delivering exceptional customer service.Provide operational support to activities and initiatives that contribute to growth and profitability.Drive sales across products and campaigns to exceed targets.Deliver customer experience excellence aligned with organizational values and standards.Build long-term, trust-based relationships with customers to strengthen the brand.Gather and analyze customer feedback to understand needs and improve service.Exceed customer expectations through proactive solutions.Keep customers informed about products and services.Ensure customer service solutions align with operational plans and standards.Communicate implementation plans and secure buy-in.Maintain accurate product knowledge and advise customers accordingly.Resolve customer queries and complaints promptly, owning issues until resolution.Use feedback to propose service improvements.Build relationships to manage expectations and share insights.Engage cross-functionally for support and collaboration.Understand customer requirements, drive value, and advise on product and wealth management options.Manage growth of active customer accounts.Ensure compliance with statutory, legislative, and internal policies.Implement and review governance, risk, and compliance procedures.Stay informed on legislative changes and industry best practices.Provide accurate business intelligence and trend analysis.Report on service delivery and customer targets regularly.Identify development needs and support employee growth through coaching and personal development plans.Promote a culture of knowledge sharing and continuous improvement.Build collaborative relationships with peers and stakeholders.Manage team performance, including goal setting, coaching, and disciplinary actions in line with HR policies.Participate in talent management and ensure employment equity in recruitment and movements.Set team goals, motivate achievement, and ensure skills transfer.Job DetailsNote: Applications will not be accepted after the closing date.
Please submit your application before May 13, 2025.All appointments will align with FirstRand Group's Employment Equity plan.
The bank supports the recruitment and advancement of individuals with disabilities.
Candidates may voluntarily disclose their disability information, which will be kept confidential unless required by law.Introduce YourselfIntroduce yourself to our recruiters; we will contact you if a suitable role arises.If you have queries, please log them via MyQ.About UsFNB serves retail and commercial customers, offering banking, insurance, savings, investments, and digital solutions.
Recognized as the strongest banking brand in the world (Brand Finance Banking 500 2023), FNB provides numerous opportunities for a rewarding career dedicated to making a positive impact on people's lives.
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