Billing Specialist The OrganisationThe MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment. Key areas of operations are:
Storytelling ranging from content creation, production and aggregation including the best global general entertainment, sport and eminent African content library, delivered to customers
Pay Television: direct-to-home satellite and digital terrestrial television services;
SVOD: subscription video on demand services across multiple online platforms with a focus on library and local content in developing markets, and
Advertising: providing dynamic media solutions; handling commercial airtime, on-air sponsorships, content integration, and online sales across a variety of 130+ channel brands on linear TV, VOD, social media, and digital platforms.
The group’s strength lies in its focus on local language and culture, its entrepreneurial spirit and the quality of its workforce. MultiChoice Group has a successful history of identifying trends early, adapting them for the markets in which it operates and leveraging them to maximum advantage. The group generates revenues primarily through subscription model, with a growing contribution from advertising revenue. Its key objectives are to:
Expand Pay TV, SVOD subscriber base and Advertising sales
Focus on investment and technology
Maintain a local approach
Provide quality service
Attract innovative and motivated employeesPosition NameBilling SpecialistPosition IDReports toManager Billing and PaymentDirect ReportsNoneDivisionGroup FinanceDepartmentFinance Shared Services – Order to CashKey CustomersMultiChoice GroupLocationRandburg, South AfricaPurpose of the Position
Execute daily operations for all aspects of billing across B2B and B2C clients for Showmax and DSTV. The scope of responsibility will be all activities within the billing journey including operational processes effected by Customer Care.Key Performance AreasTasksOperational DeliveryLeakage Management: Manage controls to ensure minimum OTC revenue losses by correcting the KPIs discrepancies on a daily basis
Collaborate with the in-country team and operations to make sure that billing issues raised are resolved
Resolve issues raised by fixing customer accounts in Clarity and as required log Technology change requests to fix system errors or system configuration updates (i.e. billing rules)
Perform Root Cause Analysis on persistent discrepancies and provide input for solution
Continuously review the end-to-end billing process to prevent revenue leakage related to Billing
Provide comprehensive revenue risk analysis to drive internal improvements through the prioritisation of revenue assurance initiatives
Work with the system architects to develop, improve and support automation and efficiency of all revenue assurance activities
Champion revenue leakage issues by influencing and engaging with key stakeholdersInterface SupportProvide input to technical documentation for interface requirements when there are new products developed or any product changes
Manage the document processes and procedures for interface requirements
Monitor all billing interfaces for any failed messages; Work within the defined process to resolve the failed messages
Serve as liaison to the billing interface team, business and ERP team
Ensure posting of transactions compliance with IFRS standards
Ensure all customer invoicing posted correctly in the accounting systemStakeholder Engagement/ManagementLiaise with EBS Production Support and Project teams in ensuring that identified controls are built for implementation
Manage and coordinate continuous alignment of activities across the business
Play an advisory role to key business areas on how to best leverage RA outcomes to guide business imperatives
Build partnerships and working relationships within the business to create awareness of billing improvement areasProject ManagementReview BRS for control implementation on product development and enhancements before deployment
Monitor issues logged to ensure that if the issue still persists, documentation for EBS is drafted (how the system should work vs how it is working)Qualification
3-year degree in Accounting/Finance
Information Systems qualification will be an added advantageExperience & Skills
Required
3+ years working experience in a Billing role within media, financial services or telecommunications
Strong knowledge of order to cash process
Proactive, capable of driving results without supervision
Excellent teamwork and communication skills
Detail oriented, Analytical, Investigative, problem solver
Preferred
Exposure to SAP ERP, MS Dynamics CRM, Hansen’s ICX, and Clarity.
Technology acumen in Robotics Process Automation, Workflow automation, Business Intelligence and Analytics, a definite plusTechnical Competencies
Data Analytics (knowledge of data analytical tools such as SQL/Python/SAS would be a plus)
Governance compliance/management
Analytical skills
Attention to detail and financial impactBehavioural Competencies
Accountability
Teamwork
Delegation
Interpersonal Support
Perseverance
Motivating
Prioritisation
Analytical ThinkingJob: Functional
Primary Location: ZAF-GT-Randburg
Organization: Shared Services
Schedule: Full-time
Job Posting: 24-03-2021
Closing Date (Period for Applying) - External: 01-04-2021
