Billing And Collections Agent, Cape Town

In this role, you will be entrusted with minimising possible losses to the company through effective and efficient credit controland ensuring that all overdue debt is collected. Duties and responsibilities Provide customer support for billing and collections related queries via email, telephone and SMS Daily collections on overdue and delinquent accounts Meeting email, call and collections targets Complying with business procedures Debt collection management Customer account management Updating customer records Account activations cancellations Account payment management Allocate payments Manage payment arrangements Advising customers on account balances Account reconciliations Credit and debit note management Suspension of respective clients in line with terms offered Blacklisting account handovers delinquent accounts Key competencies Excellent verbal and written communication skills Customerfocused and brand aware Disciplinerespect for confidentiality Strong attention to detail Problemsolving abilities Conflict resolution Strong administrative skills Deadline driven Multitasking and time management skills Excellent analytical abilities Negotiation skills Customer serviceoriented Efficient and helpful at all times Friendly and polite at all times Patient at all times Delivering on promises at all times Requirements Matric certificate 2 years customer service experience within a billing environment Excel experience basic Excellent verbal and written communication skills English and Afrikaans Willing to work shifts including weekends and public holidays Reliable transportation Work Level Junior Job Type Permanent Salary Market Related EE Position No Location Western Cape