This advertiser has chosen not to accept applicants from your region.Key Responsibilities:Providing exiting employees, who are Fund members, with Benefits Options Counselling and information upon requestMaintaining an audit trail of all interactions with members using the relevant systems and processesCollation, vetting and retention of all the supporting documentation on the members recordEnsure timeous correspondence with the relevant member within SLA.Submitting the withdrawal claim to the Fund administrator according to legislation such as the Pension Funds Act and/or relevant legislationTimeous and accurate electronic claim submission via the Fund administrator's administration system.The prompt attention and resolution of member queries related to the Retirement Fund, death, disability and funeral in RSA and ROAContinuous focus on process improvement and efficiencies as well as identifying risks and provide possible solutions to correct and mitigate possible risks.Ensure the relevant process reports are completed and current in line with the relevant departmental SLA.Ad hoc duties and projects aligned to departmental KPA's.Qualifications and Experience:Matric1-2 years of Administration experienceExperience working on or familiar with administration systems e.g. KhulisaSkills:Customer ServiceCommunicationGood working knowledge of MS Office (Outlook; Word and Excel)Behaviours:Applies market and business insights in order to drive organisational objectivesEffectively works with others to achieve shared goalsDevelops plans and prioritises initiatives that align to the organisational goals and objectivesAssesses and improves the efficiency, effectiveness, and quality of various work processesInterprets
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