Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
The role is responsible for leading an influential team of behavioural economist who use research and methods from the sciences to solve complex business challenges and create new ideas and solutions.
The role partners strategically with business stakeholders to design impactful enhancements to services or product offerings. It influences the adoption and implementation of behavioural economic practices and recommendations.
The incumbent has a unique ability to combine sciences, data and business knowledge to solve practical business problems. Lead conversations with internal customers, understands their business requirements, analyses and data support requirements. Identify business goals and challenges and apply behavioral science to improve or change behavior both customer and employees Set goals for the larger organization, assessing gaps and developing a tactical plan to meet the goals. Use behavioral insights to work with other parts of the business to research, design and run various behavioral interventions Inform our approach to capturing and interpreting new data signals that further optimize nudges and other behavioral interventions Effectively coordinating with business stakeholders and external vendors to build change interventions Preemptively managing, together with business stakeholders, all risks relating to change interventions Contribute to content creation Provide expert advice, analysis and thought leadership through statistical and behavioral analysis of data Keep abreast of the latest behavioral science academic research and networking within the behavioral science community. Contribute to research development e.g., defining research questions and exploring different methodologies. Proving expert advice and thought leadership with the aim of improving appropriate pricing strategies that compete in the market Accountable for service delivery, through team and individual performance Manages the end-to-end HR function Sets operational standards and best practice for internal environment. Selects and develops talented staff to build pipeline. Matric (essential) A degree or post graduate qualification in behavioural science/psychology or related discipline 8 years or more experience in the discipline of behavioural economics Experience with programming software such as (R, Python, STATA, Statistica, Excel etc.) Experience in customer journey mapping tools and techniques Exceptional presentation skills Skilled in design ADDITIONAL QUALIFICATIONS/EXPERIENCE (PREFERRED, NOT A REQUIREMENT)
Customer experience training Understanding of human behaviour COMPETENCIES REQUIRED Collaborator Creative and independent thinker Data analysis and statistical skills Comfortable with uncertainty Relationship management People management Motivational Decisiveness Standard OM Competencies Collaboration (Relating) Customer First Execution Innovation (Perspective) Leading with Influence Personal Mastery (Learning) Strategic Skills
Behavioral Sciences, Business, Collaboration, Customer Experience (CX), Researching, Strategic Education
Professional Postgraduate Qualification (Required) Closing Date
28 March 2024 The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19. All prospective employees are required to disclose their vaccination status as part of the recruitment process. Please refer to the Old Mutual's Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so. The Old Mutual Story!
#J-18808-Ljbffr
