Banking Call Centre

The purpose of the role of the call centre agent is to telephonically attend to customer Education and Experience 1 to 2 years Banking Call Centre experience essential Debit Card, credit card, personal loans and eCommerce experience non-negotiable Verbal and written communication skills Excellent listening skills Problem analysis and problem solving Attention to detail Organisational skills High level of confidentiality and integrity and ability to remain professional at all times Ability to function under pressure and maintain a positive can- do attitude Self-motivated, takes responsibility and has a sense of pride in their work Ability to work independently and in a team Customer centric orientation Other Requirements : Must be available to work rotational shifts, weekends and public holidays Must be credit, criminal clear Have a valid matric queries in an inbound call centre environment. Ability to work under pressure in an ever-changing environment