Banker, Relationship, Prestige Banking

Company DescriptionStandard Bank Group is a leading Africa-focused financial services group and an innovative player on the global stage.
We offer a variety of career-enhancing opportunities and the chance to work alongside some of the sector's most talented, motivated professionals.
Our clients range from individuals to businesses of all sizes, high net worth families, and large multinational corporates and institutions.
We are passionate about creating growth in Africa, bringing true, meaningful value to our clients and communities, and creating a sense of purpose for our employees.
Job DescriptionThe role involves delivering quality service and managing service gaps identified by clients as they engage through the bank's various touchpoints.
The focus is on deepening bank-client relationships, primarily through lending and transactional product entrenchment, and increasing uptake of the bank's rewards programme.
The role is mainly driven by campaign execution and reactive responses to client demands.
Qualifications
Type of Qualification: First Degree / NQF7
Field of Study: Business Commerce
Licenses & Certifications: FAIS Representative

Experience RequiredClient CoveragePersonal and Private Banking
3-4 years experience
Ability to identify business opportunities, create additional sales for future growth, and outperform competitors
Conceptual thinker when developing ideas, applying theories to problem solving, and learning by understanding underlying principles
Ability to retain existing customers, diagnose their needs, and present product features and benefits to retain their business
Responding to client requirements, queries, and complaints, and logging order entries into relevant systems

Additional Information
Behavioural Competencies:

Articulating Information
Challenging Ideas
Conveying Self-Confidence
Convincing People
Developing Expertise
Establishing Rapport
Examining Information
Exploring Possibilities
Impressing People
Interacting with People
Interpreting Data
Making Decisions
Meeting Timescales
Providing Insights
Pursuing Goals
Seizing Opportunities
Showing Composure
Team Working
Understanding People

Technical Competencies:

Banking Process & Procedures
Client Knowledge
Client Retention
Client Servicing
Customer Understanding (Consumer Banking)
Product Knowledge (Consumer Banking)
Risk Awareness
Risk Identification

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