Well established automotive company based in Sandton within the Audi Brand department, the successful incumbent will be responsible to improve the turnaround time on the repairing of complicated customer complaints and uplifting of the technical skills in the Dealer Network. To ultimately assist with the improvement on Customer satisfaction and reduction of repeat repairs.Job Description and Responsibilities:Plan, prepare and do technical Dealer analysisFlying nationally to repair complex problems to the correct safety and quality standards on vehicles at Audi Dealers.Performing root-cause analysis of complex vehicle problems and providing assistance in developing Dealer training content and material to address shortcomings.Planning and preparing Dealer analysis, identifying weak areas in the Audi Dealer Network on Technical issues and non-conformance to the Audi Service Core Process.Ensuring the most economic method of diagnosis and repair is available to the Audi Dealer Network.Assess training needs and recommend actions.Analysing technical skills gaps at the Dealer and conducting in-house training at Dealer level.Analysing tools and equipment status at Dealer level and recommending corrective actions.Reporting to Audi SA and Audi AG on the technical requirements for the Audi Dealer Network and recommend specific training programs to address the identified short comings.Up-skilling the Audi Dealer Network on vehicle diagnosis process.Developing and implementing a user-friendly feedback loop for guided fault finding telematic support for the Dealer NetworkLiaising between Audi SA, Company Group Technical Support Centre and Audi AG.Establish a working relationship with Technical Support Centre and Customer interaction Centre.Implement a process of identifying weak Dealers based on the information from TSC and CIC. Agree on the Dealers that need attention with TSC and CIC.Implement regular scheduled meetings with TSC / CIC to follow up on actions taken and agree on next actions.Together with TSC / CIC plan for and ensure that high profile customer cases are given priority.Providing support with the preparation of new model launch vehicles.Providing support with reference to the Repeat Repair reduction programme.Reporting to Audi AG / Audi SA Management.Implement systems of reporting to Audi AG / Audi SA Management on Dealer Network progress and status on actions conducted by the Flying Technician.Integrate the Regional After-Sales Manager in the Dealer visits to ensure that action plans are properly implemented and monitored.Education and ExperienceB.Sc. Electronics or equivalent 3-year tertiary qualification from a recognised tertiary institution.Minimum of 3 years post-graduate experience related to mechanical and electrical fault finding and development of technical, solutions.Previous experience in dealing with automotive product support issues of a technical nature Skills, Attributes & Other requirementsLiterature authoring skill in any Windows-based PC language.Thorough Audi Vehicle Product KnowledgeKnowledge of Audi / Company Group Service systemsKnowledge of the Audi / Company Dealer NetworkExperience with EV and High voltage systemsGood degree of business acumenAbility to listen and communicate effectively at all levels.Good written and verbal communication skills at all levelsGood negotiation and interpersonal skills – able to deal with conflict constructively.Excellent planning and organising skills, with an organised and methodical approach to asks.Effective problem-solving abilities, combined with logical visual and spatial thinking skills.Ability to analyse data sets effectively.High level of detail consciousness / accuracyHigh level of energy, enthusiasm and work commitmentSelf-Starter with the ability to work independently to high quality standards.Be willing and able to travel extensively throughout South Africa in the ambitShould you wish to apply please email your CV through to Erin Bentz at ****** shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.
