If you require accessibility assistance or accommodation for a disability when applying for open positions please contact us at +1.888.404.2494, Option 1. Oracle's Affirmative Action Plan is available for review by contacting +1.888.404.2494, Option 1. Job Description - Consulting Staff Principal (210009ED) Job Description Consulting Staff Principal - 210009ED Applicants are required to read, write, and speak the following languages : English Preferred Qualifications Process Specialist - IT Service Management Responsibilities Establishing and executing tactical plans for a full- scale implementation of the ITIL / ITSM frameworkDeveloping and implementing new or improvising standard policies, processes, procedures, work instructions etcCoordinate Process Group meetingsLead process improvement and automation initiativesFacilitate implementation of IT Service Management Information Security Management processes in engagementsConduct Process Training for consultants to improve awareness on Service Quality, Information Security, Knowledge Management / reuse and to improve process adoption Review Service management documents and advice Service Delivery Managers / Delivery Leaders of process tailoringAttending Project Kickoff, Project Progress, Closure, Portfolio cadence Meetings.Coordinating with Service Delivery Managers/project teams for collecting operational metrics data Reporting service performance metrics and insights to Service Delivery Managers, Higher management and customersSharing best practices/lessons learnt etc.Conducting process compliance reviews/audits to assess process effectiveness and track non-compliance issues to closureContributing to Engagement success and customer satisfactionFacilitating root cause analysis and corrective action planning Qualifications and competencies: 10 to 15 years in ITIL / ISO 20000 / CMMI Graduate (Engineering, Business Management )Certified Lead / Internal Auditor having an eye for detail - mandatoryGood understanding of Service Management / Quality / Information Security Principles, Best Practices and standards (ITIL / ISO20000 / ISO9001/ ISO 27001)Experience in data collection, analysis, reporting and performance baseliningMandatory - ITIL certification and implementation experience Curious: learn new technologies and stay up to date with new developments in IT Service ManagementCreative: spot improvement opportunities and solve business problemsCollaborative: a team player with good interpersonal skills. Communicate: relate and effectively communicate with stakeholders at different levelsCommitted: self-driven with a bias for action and results Detailed Description and Job Requirements As a member of the Consulting organization, you are responsible for ensuring that a quality, integrated software solution is delivered in a timely manner, at budget, and to our client*s satisfaction. This involves working closely with the client to understand and manage their expectations, as well as working closely with Oracle and third-party vendors to ensure delivery. Provide engagement delivery services both as an individual and as a team member. Has subject matter knowledge of relevant implementation responsibility. Has database, core applications and web technology knowledge. Has specific experience in implementing Oracle solutions and in systems integrations. Job duties are varied and complex that need independent judgment. May have project lead role. A BS or BA in related fields. 5-7 year overall experience in functional or technical role. Two years experience in multi-dimensional issue resolution. Ability to communicate effectively. Ability to build rapport with team members and clients. Willing to travel regionally with some national travel. Job : Consulting Location Other Locations : IN-IN,India-Pune, IN-IN,India-Chennai, IN-IN,India-Hyderabad, IN-IN,India-Noida Job Type : Regular Employee Hire Organization : Oracle All over the world, people's lives are better because of Oracle. Want to make a difference? Join our company of change-makers. From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world. #LifeatOracle If you require accessibility assistance or accommodation for a disability when applying for open positions please contact us at +1.888.404.2494, Option 1 Oracle's Affirmative Action Plan is available for review by contacting +1.888.404.2494, Option 1.
