Charity Talent are recruiting for an Assistant Team Leader (Fundraising/Supporter Care) for a Health Charity based in the City of London, they are recruiting for permanent contracts to start asap
As the Assistant Team Leader you will oversee the Supporter Care Team operations, maintaining agreed service levels; ensuring advisors are organised and able to complete all enquiry channels and demand. You will responsible for the direct line-management of the Supporter Care Advisors, including their ongoing monitoring, coaching, training and development.
As the Assistant Team Leader you will provide a comprehensive and responsive information service to the public. You will provide training and support to all new starters in the initial training period, as well as continuously for the team as and when it's needed. You will be working in collaboration with the Supporter Care Team Leader and assist the Supporter Care Team Leader in overseeing the day to day management of enquiries.
Fundraising Charity Sector Experience
Demonstrate knowledge of the Gift Aid scheme
Managed a wide range of contacts across various channels including phone, email, social media
Demonstrate knowledge of the General Data Protection Regulation (GDPR)