OPERATIONAL MANAGEMENTEnsure store sales objectives are metMaximise incomes streams for the store (Add-ons, GP etc.
)Stores PerformanceEnsure effective implementation of merchandising standardsEnsure effective implementation of marketing initiativesAttraction and retention of customer base INVENTORY MANAGEMENTFunctional areaJob CompetenciesEnsure store sales objectives are metMaximise incomes streams for the store (Add-ons, GP etc.
)Stores Performance CUSTOMER SERVICEEnsure Customer Expectations are exceededReview Mystery shopper reportsEnsure immediate acknowledgement and timeous finalisation of product and retail / buy shop related complaintsReinforce a culture of service minded staff to ensure Customer satisfaction PEOPLE MANAGEMENTFacilitate the training and development of employees to ensure correct competencySuccession PlanningEnsure consistent, effective performance managementManage and enhance employee relations and satisfactionADMINISTRATIONEnsure implementation and adherence to all relevant Company Policies, Procedures, System Requirements, Standing instructionsCash-ups'Safe checksAlarm ChecksAdmin Files
