Assistant Front Office Manager

Details of the offer

As an Assistant Front Office Manager at Mount Nelson, A Belmond Hotel you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance.
In this role, you'll lead a team that provides exceptional luxury hospitality experiences and ensure that front desk operations are running smoothly.
If you're looking to develop your skills and be part of the future of luxury, this is your moment.Primary Responsibilities Include:To assist in efficiently managing the Front Office department, in order to provide the highest levels of service and hospitality to all guests.Achieve total guest satisfaction by ensuring that the quality assurance, service and departmental standards are adhered to by the Front Office team.Ensure that all the standard operating procedures and policies for the department are followed.Maintain regular contact with guests and build strong relationships with them.Stay informed about local, national and international best practices/trends in accommodation management.Assist in all aspects of Front Office operations as required.Check the daily arrival list to have detailed information regarding arrivals and room requirements.Be aware of all VIP's – both in house and arrivals.Supervise the workload of Front Office employees and allocate duties.Supervise the billing and cash processes to ensure compliance with company standards.Ensure good and effective communication and working relationships with operational departments.Verifies that accurate room status information is maintained and properly communicated.Ensure accurate handovers are provided and daily briefings held.Stay up-to date about room rates, current promotions, offers and packages.Checks cashiers in and out and verifies banks and deposits at the end of each shift.Ensure all cash-handling and financial procedures are adhered to.Conducts regularly scheduled meetings with the Front Office team.Ensure implementation of all hotel policies and house rules.Monitor all V.I.P 's and guest requests.Review daily front office work and activity reports generated by the Night Audit team.Ensure that the Leading Quality Assurance standards for Front Office is adhered to.
Ensure that regular refresher information and or training is provided to Front Office employees.Assist the Front of House Manager to create, update and implement departmental standard operating procedures.RequirementsWhat You Bring:2 – 3 years' experience in a supervisory Front of House role in a luxury hospitality environment.Hospitality management diploma or similar relevant qualification.Progression through various positions within Front Office desirable.Basics of accounting and financial management.Proficient in MS Office and Opera.Excellent written and verbal communication skills.BenefitsWhat We Offer:At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests.
We offer a comprehensive range of compensation, perks and benefits including:Competitive basic salary and benefits.Loyalty and recognition rewards programs.Employee Assistance & Wellness programs.We strive to create an environment where our employees can thrive both personally and professionally.
With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry.
Join us and be part of creating unforgettable moments for our guests, communities, and each other.Location: South Africa, Cape TownDepartment: Front Office & Guest RelationsEmployment type: Full-time
#J-18808-Ljbffr


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Job Function:

Requirements

Operations Director Cape Town

Job Overview To streamline our process and prevent any potential inconvenience, please be aware that candidates without prior experience in renewable energy ...


Altgen Recruitment - Western Cape

Published 10 days ago

Assistant Store Manager - Clicks Town Centre

Assistant Store Manager - Clicks Town Centre Listing reference: click_017807 Listing status: Online Apply by: 5 September 2024 Position summary Industry: Who...


Clicks Group Limited - Western Cape

Published 10 days ago

Head: Organisational Effectiveness & Talent

Head: Organisational Effectiveness & Talent Date: 27 Jan 2025 Location: Cape Town, Western Cape, ZA A position of Head: Organisational Effectiveness & Talent...


Sanlam Limited - Western Cape

Published 10 days ago

Senior Product Director, Training

Job Description We are looking for a Senior Product Director to join the team. Jellyfish currently offers over 250 courses covering a range of topics includi...


Ananzi - Western Cape

Published 9 days ago

Built at: 2025-02-11T15:20:05.693Z