Area Manager

Area Manager

Forever New South Africa

Area Manager

Details of the offer

MAIN DUTIES Overseeing a number of stores by partnering with different stakeholders, including operations, store and support teams to achieve business results Ensure a culture of exceptional customer service is consistently achieved by implementing and monitoring our customer experience strategy and standards within the area Achieving business results by driving and analysing store performance, maximizing traffic trends and holding teams accountable to deliver on KPIs including turnover Optimise business results by effectively managing stock and operational campaigns Lead, inspire and motivate a team that consistently focuses on our brand, execute all operational functions and run fiscally responsible stores Develop, manage and coach high-performing teams who achieve business results Be a Brand Ambassador to drive brand awareness and build customer loyalty Driving turnover Controlling expenses Controlling stock losses Managing, developing and motivating staff Training and assist with recruiting staff Managing merchandise Focusing on customer service Managing in-store administration and security checks OTHER § Comply with other duties assigned WORKPLACE HEALTH & SAFETY § Comply with the Companys WHS policies and procedures § Take reasonable care for personal safety and that of other individuals within the workplace § Report any hazardous conditions, near misses, incidents and injuries in a timely manner and in accordance with relevant procedures § Participate in meetings, training and other workplace health and safety activities § Do not wilfully place at risk the health or safety of any individual in the work place § Do not wilfully or recklessly interfere with or misuse anything provided in the interest of workplace health and safety or welfare § Cooperate with the Company in relation to activities taken to comply with WHS legislation and WHS standards QUALIFICATIONS § Matric / Grade 12 § Sales and/or business-related tertiary qualification advantageous § At least 2-3 years Retail Sales management experience desired § 1 2 Years previous people management experience § Must have an unendorsed valid South African drivers licence SKILLS & EXPERIENCE § Excellent English written and verbal communication skills § Proven management experience § A good understanding of Retail business § Numerically competent § Good administration and merchandise skills § Negotiation, selling and interpersonal skills § Proven experience operating at Senior Area Manager level § Ability to manage a number of store operations within an area § Ability to build and maintain strong, business partnerships with leaders at all levels § A leader who develops, inspires, motivates and drives high performing teams § Ability to link competitive trends in order to influence business partners and share key product and market opportunities § Skilled problem-solver who applies rigorous logic and methods to find meaningful solutions § Customer service § Leadership and supervisory skills § Good interviewing, recruitment and coaching skills § Excellent people management and IR skills § Attention to detail, energy, initiative and enthusiasm are required § Maintain confidentiality BEHAVIOURS & ATTRIBUTES § Knows, accepts and adheres to all policies, procedures, guidelines and standards § Results driven and ability to multitask § Ability to work effectively and level-headed under pressure § Ability to communicate effectively at all levels § Passion for delivering exceptional customer service § Adaptable and able to manage change effectively § Be self-motivated and keen to show initiative § Demonstrate effective interpersonal, communication and relationship building abilities § Classic, elegant and sophisticated in appearance and demeanour § Flair for fashion, energetic and self-motivated


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