Application Support Specialist

Main Purpose: Systems Administration, Integration Development Projects, aligning systems and operational processes, optimising, and streamlining operational processes.
Key Responsibility Areas: Provide optimized Level 1 support to users within EMEA region; Assist users with matters relating to Business Applications; Manage, prioritize, and multi-task to resolve tickets within the SLA, policies and procedures set; Efficiently log, manage, escalate, and resolve all issues and interactions in an efficient manner -- dealing with cases from inception to completion; Identify any operational gaps and contribute ideas to establish processes that ensures Operational Excellence in IT Service Management; Act as a subject matter expert in delegated areas and provide solutions to various business functions or stakeholders; Provide input on specialized training needs; Engage with the company stakeholders to propose IT Solutions and improve the business flow as required; Update Knowledge Base (for both internal IT Support and User reference) and provide training and knowledge sharing with end-users where required; Take responsibility for projects as per the assigned timeline and deliverables Knowledge & Experience: Matric or Senior Certification equivalent A minimum of 1 year working experience in the related field; Proficient in English – written and verbal communication skills; Computer literate, has had exposure to or willing to learn about user support, troubleshooting systems and applications.
Skills & Attributes: Good communication skills Good time management Must be able to work well in a team but also have the ability to work independently Adaptability: Adjusting effectively to work with new structures, processes and requirements Pleasant personality, resourceful, result-oriented & positive mind-set in servicing various stakeholders and business functions; Respecting and promoting individual and cultural differences; Professional and pleasant telephone or email etiquette