Responsible for developing acquisition, as well as existing customer, Retail credit risk, collections or campaign strategies by using data analysis and predictive modelling techniques. In addition, responsible for developing monitoring and tracking management information (MI) of strategies and developing reports to highlight trends to management within the Portfolio.Key Accountabilities
Accountability: Strategy Design and Analysis
Develop data driven strategies within the Retail Customer Value Management (CVM) team. This includes the following actions:
Liaise with the relevant stakeholders in order to identify and select an appropriate data sample (for example, the target market) for strategy design.
Source data on, for example overall performance and point in time status on customer's accounts/credit history, from various data sources within the ABSA domain as well as external organisations (i.e. Credit Bureaux) using Statistical Analysis Software (SAS) as well as database query tools.
Consolidate the data in a logical manner such that it is analytical ready for SAS.
Identify any data anomalies/trends and investigate possible causes for these. If necessary, suggest possible remedies for these anomalies to the portfolio's Management Team.
Develop several alternative profitability strategies based on an analysis of the data and risk criteria available.
Produce a detailed report the CVM and portfolio Management Team on the strategy design which needs to include the following:
Indicate the data sample used, possible data exclusions and the reasons of the exclusions
Document the strategy design methodology in such a manner that it is transparent and understandable to technical as well as a non technical audience.
Document possible alternative strategies and their impact on the business (i.e. champion/challenger).
Obtain buy-in from all stakeholders (e.g. CVM and portfolio Management Teams) by communicating the strategy verbally to both technical and non-technical audience.
Present the strategy within the CVM monthly meeting to ABSA Internal and Barclays stakeholders
Liaise with the CVM capability team to ensure that the strategy is correctly implemented and that the timelines are within acceptable standards.
Execute unit testing (if required) to ensure that the proposed strategy is correctly implemented in the credit scoring systems
Continually benchmark current strategies against mandated risk criteria as well as industry standard and best practice benchmarks
Secure approval from relevant governance structures. This includes sign-off control processesAccountability: MI Production
Produce and analyse monthly MI, to provide insightful commentary to support the data that details areas of potential concern and develop remedial action plans to address the issues.
Produce strategy review documentation that shows the relevant performance of comparative acquisition and existing customer strategies. This needs to include profit, volume and risk related metrics.
Produce ad-hoc analysis reports on the specific credit, campaign or collections issues - this would include detailed investigations into possible problem areas within the CVM credit risk portfolio.
Actively manage and improve the risk-based profitability of the new applications as measured in terms of interest income, and Return on Credit Risk Economic Capital.
Communicate with the members of the respective Strategic Business Units (SBUs), Group functions and Management Committees on an ongoing basis to ensure the speedy adoption of strategy development and revisions
Communicate analytical results to both technical and non-technical audiences
Work together with cross functional teams, which may be geographically dispersed, to deliver credit risk initiatives
Manage strategy sign-off process to ensure that all stakeholders are informed of proposed strategy changes and benefit/impact of these changes to the business.
Liaise with operational areas (for example, inbound call centre managers and the manual risk underwriting teams) to ensure strategies are working optimally.
Ensure that all strategies comply with ABSA credit risk policies and frameworkAccountability: Customer Complaints Management
Investigate and resolve all unresolved customer complaints that are escalated to for final decisioning. Provide prompt and clear feedback to the source of the complaint. This needs to be done for both new acquisitions as well as existing customer’s complaints.
Reconsider all declined applications that have been escalated to the CVM Credit Risk portfolio for further consideration by carefully considering the customer relationship to the bank, risk of the customer as well as other available information. Refer all complex matters that need more investigation to the Head: CVM.Education and Experience Required
B Degree in Business or Mathematics or Statistics or Operational Research or Industrial Engineering or Risk Management or similar
3 years’ experience is required, in data analysis utilising a standard statistical package such as SAS
1 year experience in SAS Advanced programming for statistical analysis and manipulation of very large data sets
Advanced computer literacy especially the Microsoft Office suite of programmes (MS Word, MS Excel, MS PowerPoint) (1+ years)Knowledge & Skills: (Maximum of 6)
A strong understanding of key credit risk metrics
Communication - verbal & written
Project Management experience
User Acceptance Testing
Knowledge of System Development Life Cycle (SDLC) which will assist in cases where systems/processes etc. may be impact on or provide opportunity to improve strategy execution and resulting performance.
Competencies: (Maximum of 8 competencies)
Deciding and initiating action
Relating and networking
Planning and organising
Persuading and influencing
Adapting and responding to change
Applying expertise and technology
Entrepreneurial and commercial thinking