Primary PurposeProvide front-line service to customers utilizing knowledge of the Fleet Finance and Management's service offering.Accountable for day-to-day management of the administration of the region, ensuring service to both internal and external customers.Ensure operational requirements of the client base are satisfied accurately and timely as laid out by the policies and procedures.Assist with all interdepartmental challenges to achieve customer satisfaction.Minimize SLA credits to maximize profits.Manage service delivery in line with agreed service levels and ensure compliance.Requirements3 years' administration experience, preferably in a fleet leasing environment.Knowledge of Road Traffic Act and legislation.Advanced Excel skills.QualificationsMatric.Preferably a Diploma or Degree in Office Administration or Transport Management.CompetenciesAdvanced Excel skills.Ability to control and manage the flow of work.Energetic – actively engage in the job and meet objectives.Analytical – pay meticulous attention to detail.Discipline – meet deadlines.Resilient – manage pressure and adapt to a changing environment.Optimistic and cheerful – maintain a positive attitude and encourage innovation and forward thinking within the team.Ability to exercise judgment within defined parameters.Great interpersonal skills.Computer literacy skills.Good knowledge of FML service, legislation, policies, and procedures.Ability to manage pressure on a day-to-day basis.Excellent communication skills (both verbal and written).This position is advertised in line with our commitment to Employment Equity.
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