Description The ideal candidate for this position will oversee documentation gathering and administration, handle customer queries, process customer payments, refunds, and credits, and contribute to the management of the homechoice Showroom's stockroom on a daily basis. The primary goal of all Showroom activities is to enhance and boost sales revenue through the individual efforts of each staff member. What you will love doing in this roleEnhance customer interaction through a positive sales & service experience Manage customer queries on accounts / short deliveries / replacements / pick up's / irate customers/goods return's and urgent ordersProvide customer assistance with regards to installment payments, query resolution, order processing and goods returnedEnsure that the customer services and support service level agreements are in place and are achievedEnsure a professional, polite and efficient service is offered by acting as an ambassadorTake responsibility by ensuring that advice is always given in the customers best interestEnsure that positive results are achieved whilst maintaining customer satisfactionContinuously work towards improving the customer experience and service deliveryEnsure Customer Excellence is achieved by driving and maintaining high standards of quality and integrityEnsure customers immediate needs are ascertained, and assist accordinglyEnsure customers are assisted at self -help kiosksEnsure you meet business objectives whilst maintaining a high level of customer satisfaction when marketing and creating Showroom awarenessActively promote the Brand by participating in activations Product and process knowledge retention Ensure that you are up to date with the catalogue and homechoice ProductsEnsure that you are up to date on offers and pricing aligned to catalogueEnsure that your system knowledge with regards to customer sales & service is up to date Visual Merchandising & Housekeeping Support Visual Merchandising aligned to VM & Housekeeping protocolsEnsure that Housekeeping is a priority and facilitated throughout the working day, at opening, and closingSpot checks on opening times Goods returns & administration Manage Customer returns administration and stock returns to WFS /GR book auditsWFS FeedbackProcess GR – Refunds / Credit Customer" Catalogue stock management Ensure Catalogues are always readily availableEnsure that you are up to date with Stock volumes advertised & promotions Assessment process completion Ensure that Assessments are documented on customers accountSee that assessments are posted and collected timeously" Stock management Stock orders, taking constraints into consideration such as storage space and stock on handAssembling of goods delivered for Showroom floorNotifying Sales team/Stockroom Assistant on goods to be moved to Showroom floorMaintaining Stockroom according to Business standardsReplenishing of Spares for breakagesEnsure all Visual Display Stock is scanned in & all paperwork has been signed & filedEnsure that floor check & stock take on Click & Collect parcels are done weeklyFeedback to be sent to Stockroom Manager & any discrepancies reportedEnsure that monthly Click & Collect figures are sent to HCDC Inventory ManagerEnsure daily duties as per Stockroom roster is adhered toEnsure all POD's are captured & Click Collect parcels aged stickers are completed & pasted on Click & Collect parcelsEnsure all Click & Collect parcels are scanned same day as deliveryEnsure delivery note of Click & Collect is passed onto Showroom Salvage staff to contact customers for collection dailyEnsure that Stockroom housekeeping standards are keptEnsure all GR's are accounted & sent to HCDC dailyEnsure all communication regarding stock is emailed to HCDC & Showroom ManagementEnsure Security is present when deliveries take placeEnsure that security surrounding opening and closing procedure is adhered to as well as security in general is consistently communicated to staff, run monthly emergency procedures to ensure staff are equipped to deal with any security issues Administration & Reporting Receipting deliveries from DCReceipting goods return with SecurityLiaising with Stockroom Manager on Parcels for Click & CollectOverseeing stock transfers to and from the DC as per policyEnsure Stock Take are completed regularly in line with set KPA's Housekeeping Dusting of displaysWiping of CS and Customer touch point areas (Covid hourly)Mopping of floorsSweeping of floorVacuuming of floor Manage the customer journey account opening and order processing Ensure Customers are greeted on entry. Ensure that her immediate need is ascertainedEnsure products are visually displayed as in that of the catalogueNTF customers are to be encouraged / incentivized to open an accountEnsure pricing is correct on product and ascertain customers ATBEnsure that the customer services and support service level agreements are in place and are achievedEnsure a professional, polite, and efficient service is offered by acting as an ambassadorEnsure you meet business objectives whilst maintaining a high level of customer satisfaction when marketing and creating Showroom awareness New Business activationsInfluence the public to increase feet into your store. Engage the public on product and campaigns Requirements What you'll need to do this role Grade 12/Matric/NQFL 3/ NQFL 4 (Minimum Required)1 Years' retail stores experience What we will love about you Energetic with a positive attitudePersuasive skillsAbility to work independently as well as within a teamExcellent communication skillsGood analytical ability and attention to detailResilient and change orientated Behaviors we love Wow my customer Walk in my customers' shoesDeliver on my promisesDeliver insight-led solutions my customers need Treat the business as?my own Take accountabilityBe curious, creative & explore opportunitiesDo it right & at the right time Play as a team Be helpfulBe inclusiveFind the fun
