Dis-Chem Pharmacies' Adherence Centre in Midrand, requires Adherence Consultant to join their team. The purpose of the role is the provision of patient-ready parcel services by calling the patients monthly and processing their medication orders in accordance with the operational guidelines and regulatory requirements of the South African Pharmacy Council.
Minimum Requirements:
Essential:
Grade 12 – Matric or a Senior Certificate
Pharmacist Assistant Post Basic Qualification
Registered with Pharmacy Council
Minimum of 5 years relevant experience including Unisolv
Computer literate – MS Office
Advantageous:
Customer care experience
Job Specification:
Correctly utilise and manage the Adherence Centre telephone in accordance with operational procedures and requirements.
Accurately interpret medicine history and contact the patient or representative, clearly confirming the purpose of the call.
Process the order as confirmed by the patient and update all necessary information on the profile.
Ensure accurate claim submission and advise the patient of any rejections and out of pocket expenses.
Keep abreast of changes in medical aid procedures and requirements for claims and dispensing.
Ensure that all profiles statuses are updated correctly and the correct action reasons are entered.
Ensure that concise notes are made on the system regarding any special requirements of the patient.
Advise and assist patients regarding medical aid authorization procedures.
Follow up with patients regarding any feedback requested.
Find any provide any information the patient needs as a Dis-Chem customer.
Report any customer discrepancies to management.
Use proper telephone etiquette when speaking with patients over the phone.
Process all interactions necessary for the accurate management of Adherence calls.
Contact the dispensary to correct any errors on scripts.
Ensure authorization of chronic medication.
Maintain customer profiles on the system.
Request UCS to merge profiles centrally.
Take note of any messages on the customer profile and take suitable action.
Report any customer discrepancies to management.
Report to management on a regular basis regarding Adherence Centre matters.
Ensure all Adherence Centre related administration is up to date for reporting and auditing purposes.
Competencies:
Essential:
Knowledge gained as Post Basic qualified pharmacist assistant.
Telephone ethicist.
Clear communication skills
English and 2nd language – Read, write and speak
Listening skills
Customer service/focus
Problem solving skills
Team player
Professional conduct, trustworthy and reliable
Advantageous:
3rd language
Special conditions of employment:
South African citizen
MIE, clear criminal and credit record
Registered with Pharmacy Council
Own reliable transport
Remuneration and benefits:
Market-related salary
Medical aid
Provident fund
Staff account
ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, PLEASE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.
Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem's approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem's Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.
