Account Manager

Main Job Purpose:To drive business growth by managing and expanding relationships with clients in both the government and private sectors.
The Account Manager will focus on promoting all the company services, including Data Protection (Backup), Servers, Storage, HCI, Cloud, Backup, and Microsoft Services, ensuring customer satisfaction, retention, and new business acquisition.
The role encompasses both new business development (hunting) and existing account management (farming). Minimum Desired Qualifications:Bachelors Degree in Business Administration, Marketing, Information Technology, or a related field.Certification in sales or account management (e.g., Sales Management, Key Account Management) Minimum Desired Experience8 - 10 years IT Technical Sales experience, with emphasis on ICT Client Services (End user devices, Boardroom equipment, end user resources etc)6 8 Extensive Account Management and Sales Experience in the Public Sector within the ICT industryBusiness development experienceProven track record of success in managing government and private sector accounts.Strong understanding of IT infrastructure and services, including Data Protection, Servers, Storage, HCI, Cloud, and Microsoft solutions. Minimum Desired CompetenciesSelf-starter with highly developed interpersonal skills, decisive and result orientedExcellent written, verbal and presentation skillsFluency in English.Exceptional analytical skills for analysing and determining client requirementsWork well under pressure and commit to deadlinesHave excellent people skills and intuitive to customers business needsStrong customer service and interpersonal skills for dealing with different types of customers and clientsThe ability to work independently and within a teamBasic accounting and/or technical knowledge.Excellent Understanding of Government supply chain processes and tender / bid processMust understand, appreciate and follow company processes.ICT knowledge Client Services specificBusiness acumen, compliance, and organisingStrong sales and negotiation skills.Excellent relationship-building and communication abilities.In-depth knowledge of IT products and services, particularly the companies offerings.Ability to identify customer needs and align solutions effectively.Proficiency in CRM tools and sales analytics. Reporting Structure Responsibilities and Accountability Customer Relationship ManagementBuild and maintain strong relationships with clients in both government and private sectors.Serve as the primary point of contact for client inquiries and escalations.Regularly meet with clients to understand their business needs and propose suitable solutions from the company portfolio. Sales and Business DevelopmentDrive sales growth by identifying and closing new business opportunities.Develop and execute account strategies to meet sales targets.Promote all the company services, including Data Protection, Servers, Storage, HCI, Cloud, Backup, Microsoft Services and Support ServicesCollaborate with technical teams to develop and deliver tailored proposals and solutions. Account Growth and RetentionExpand service offerings within existing accounts by identifying upsell and cross-sell opportunities.Ensure high levels of customer satisfaction to secure long-term partnerships.Conduct regular reviews with clients to measure satisfaction and identify additional needs. Market and Sector FocusDevelop a deep understanding of the government and private sector landscapes.Stay informed about industry trends, government procurement processes, and private sector opportunities.Tailor sales strategies to align with the unique requirements of each sector. Reporting and AnalyticsTrack and report on sales performance, pipeline status, and account growth metrics.Maintain accurate and up-to-date records in CRM systems.Provide regular updates to the Sales Manager on account activities and market insights. Collaboration and TeamworkWork closely with technical and operational teams to ensure seamless service delivery.Participate in cross-functional meetings to align sales and delivery objectives.Support marketing initiatives to increase brand awareness and demand generation. NOTEThe above job profile identifies the key areas of responsibility of the position and is not all - encompassing description of duties and tasks.
The job profile may be subject to review from time to time.
The incumbent will be required to perform similar such duties and tasks in any area of Account Management as may be designated by management from time to time.
The incumbent will at all times be required to render the highest level of courtesy and service to the company even where such service may fall beyond the main duties or scope of this position.