ENVIRONMENT: A highly strategic Account Executive with the ability to build strong business relationships is sought by a dynamic provider of smart Business Solutions to join its team. You will be accountable for maintaining and growing existing assigned clients whilst seeking out and developing new opportunities within the account to ensure long-term revenue for the business. You will also be expected to passionately advocate for the client requirements, whilst keeping sight of the need to increase revenue and improve margins for the business, forecast & track key account metrics while managing all facets of the customer retention process. The successful incumbent must have a National Senior Certificate/NQF Level 4, possess a Bachelor's Degree in Sales/Marketing/Business Administration, or related field with ±1 year previous experience in a corporate environment or a Sales / Marketing or Marketing Agency environment including focused Account Management experience and 1-2 years understanding the Administration landscape. You must have a solid knowledge of CRM software / platforms, e.g., Salesforce.com, an uunderstanding of sales performance metrics and be able to manage Change Management, scope creep and clients' expectations. DUTIES: Serve as the point of contact for all assigned client account management matters. Build and maintain strong and lasting working relationships with assigned clients to enhance client retention and drive new sales through referrals and references. Manage the successful implementation of accounts and programmes by cross-selling, up selling and growing the accounts to meet account delivery and financial goals. Manage a portfolio of assigned client accounts to achieve long-term success for both the client and the organization. Passionately advocate for the client requirements, whilst keeping sight of the need to increase revenue and improve margins for the business. Approach the management of assigned accounts in a systematic way by identifying and defining the strategy to develop and grow the accounts profitably. Present solutions based on the careful analysis of the current state and an understanding of the desired state the client is looking to achieve. Champion change and improvements by driving change and influence future change/projects to support and achieve desired improvements. Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. Develop new business with existing clients and/or identify areas of improvement to meet sales targets. Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts). Prepare reports on account status. Manage all facets of the customer retention process. Respond to existing client's requests, resolve their queries timely, and aspire to deliver positive customer experience. Meet or exceed all KPIs, by monitoring and managing client deliverables within budget and escalating deviations where applicable. Focus on process execution to define and improve processes to meet service level expectations (product, price, people, premise, process). Coordinate the activities of cross-functional teams to ensure delivery of service levels against client expectations. Conduct bi-annual programme and service delivery reviews with the relevant client stakeholders. REQUIREMENTS: Qualifications – National Senior Certificate or NQF Level 4. Bachelor's Degree in Sales, Marketing, Business Administration, or related field. Experience/Skills - ±1 Year previous experience in a corporate environment or a Sales / Marketing or Marketing Agency environment. ±1 Year focused Account Management experience. 1-2 Years understanding the Administration landscape. Experience in the company products and understanding of industry best practices. Ability to co-ordinate various stakeholders in the client approval process (budget, concepts, modules). Able to communicate client expectations and create the environment for cross functional discussions. Knowledge of CRM software / platforms, e.g., Salesforce.com. Understanding of sales performance metrics. Can manage Change Management, scope creep and clients' expectations. Ability to clearly communicate goals to the client and create detailed strategic opportunity plans. Familiarity with Microsoft Office suite, including frequent use of PowerPoint and Excel. Can recognise opportunities for commercial differentiation in consultation with various stakeholders. Ability to identify opportunities within the framework of existing contracts. Good reporting, and the ability to interpret data. Own transport. This position requires travel to clients. Advantageous – Project Management Certificate. Selling experience across a wide range of products and services. Client service level management. Previous Account Management experience. ATTRIBUTES: Good communication and active listening skills. Requires conceptual thinking including ability to devise and apply solutions in consultation with various stakeholders.
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