1St Line It Engineer

1St Line It Engineer


1St Line It Engineer

Details of the offer

THE ROLE We are looking for an experienced 1st Line Infrastructure Engineer to join our fast growing team. You will be working in a fast paced, dynamic environment and will have solid experience in a IT support role. You will provide all-round IT support to external clients across Windows Servers, Active Directory, Microsoft Exchange and a variety of networks.

You will find yourself involved in a wide range of technical support issues and you must have the ability to demonstrate excellent communication skills and the ability to deal with problems and technical issues under pressure


- Provide internal IT support when required
- Helpdesk and incident management
- Providing onsite and remote support
- PC and server configuration
- Firewall configuration and troubleshooting
- Daily system checks including backup monitoring and reporting


- Windows Server 2008 / 2012 - Working Knowledge of Active directory, Group Policies, DNS, DHCP troubleshooting and administration
- Previous experience working for an ISP/MSP
- Microsoft Exchange 2010 /2013 / 2016 / Exchange Online
- Microsoft Office 365 - Fundamentals of stand alone Office 365 and Azure Sync environments
- Remote Desktop Servers
- Desktop Support - Windows 7 / 10 / Remote Desktop Session / RDS Farms
- Networking protocols including TCP/IP
- Excellent communication skills and the ability to deal with problems and technical issues in a pressurised and time-sensitive environment
- Experience as a support engineer in a service environment, particularly to SMEs.
- Experience of the tech or ISP sectors

This list is not exhaustive and the tasks assigned might increase as per company’s needs.


- Degree educated or equivalent in a science or business subject
- Knowledge of CRM/ERPs like Oracle/Salesforce, etc.

- Active Directory
- Isp
- Technical Support
- Troubleshooting
- Group Policy

Source: Bebee2


  • IT - Information Technology / Technical Support - HelpDesk